FAQs

When will my order ship?

Orders are processed within1–3 business days(excluding weekends and holidays).

Once shipped, you’ll receive atracking number via emailto monitor your order in real time.

How do I track my order?

You can track your shipment anytime through ourTrack My Orderpage using your email or tracking number.

What if I entered the wrong address?

f your order hasn’t shipped yet, we’ll help update it.

If it’s already in transit, we’ll assist withre-routing or reshipping(a fee may apply).

My item arrived damaged, what should I do?

Please contact us within3 days of deliverywith clear photos or videos of the issue.

Once verified, our team will offer areplacement or solutionaccording to our warranty.

Do you offer FREE shipping?

Yes! We currently offerFree Standard Shippingfor a limited time.

Express options are also available at checkout for faster delivery.

How can I contact support?

📧help@uprests.com
Our team replies within 24 business hours.

  • FAST & FREE SHIPPING

    Free ground shipping on all orders

  • SECURE PAYMENT

    All payments are processed securely

  • CUSTOMER SERVICE

    Provide 24/7 support at
    help@uprests.com

  • 1% DONATED ANNUALLY

    To forest and wildlife conservation projects