Refund policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods. Please check the terms & conditions of the promotion before placing your order.

Returns Process

For all returns, please contact support@uprests.com to request your return label. Please quote your order number and the item(s) you would like to return. We will inform you of the next steps upon receipt of your email.

Return Warehouse Address

Hong Kong Jieou Trade Co., Limited

Room 511, 5/F, Ming Sang Industrial Building, 19-21 Hing Yip Street, Kwun Tong, Hong Kong

Contact Number

+86 188 1842 9784

Damaged Items

If your items are received damaged, please send a photo of the damaged item along with your order number to support@uprests.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items Not Received

If you have not received your full order, please contact us at support@uprests.com with the subject line: MISSING ITEM along with your order number.